Shipping policy

Made to Order. Packed with Care. Sent Your Way.

At KitsyKraft, we want the journey from “I want to paint this” to “It's at my doorstep” to be simple.

1. Order Processing

Orders are generally processed within 1–2 business days after successful payment.

Orders placed on weekends or public holidays may begin processing on the next business day.

2. Delivery Time

Estimated delivery time:

4–7 business days after dispatch.

Delivery times may vary depending on your location, courier availability, weather, holidays, and other circumstances outside our control.

3. Shipping Charges

Free shipping may be available on eligible orders.

Applicable shipping charges, if any, will be displayed at checkout before you complete your purchase.

Replace this section with your actual free-shipping threshold if you have one, for example:
“Free shipping on orders above ₹999.”

4. Order Tracking

Once your order has been dispatched, tracking information may be shared with you through your registered email or phone number.

Tracking updates may take some time to appear after the shipment is picked up by the courier.

5. Delivery Delays

While we work with our shipping partners to deliver orders on time, occasional delays can occur due to:

Weather conditions
Public holidays
High-volume periods
Courier disruptions
Incorrect or incomplete addresses
Events beyond our reasonable control

6. Incorrect Shipping Address

Please carefully check your shipping address before placing your order.

If an incorrect address is provided, contact us as soon as possible. Once an order has been dispatched, changing the delivery address may not be possible.

7. Damaged Packages

If your package arrives visibly damaged, please photograph the package and product and contact us within 48 hours of delivery.

We will review the issue and help with the appropriate resolution.

8. Questions About Your Order?

Email: kitsykraft@gmail.com

Please include your order number when contacting us.